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The airline industry's fee-for-all
Those who say we should run government like a business must not be frequent flyers.
Flying, which was once a fairly good experience, now amounts to being herded, harassed, barked at, and squeezed – while being dunned every step of the way for onerous fees. Make a reservation? Do it yourself, or pay extra. Check a bag? The fee for that is so pricey that most passengers have had to turn themselves into mules, toting their full load on board – which the airlines view as a new fee opportunity, planning to charge us for storing the stuff we schlep onto the plane.
What's next – a charge to use the toilet? Yes! Here's the CEO of Ryanair in Europe: "One thing we are looking at again is the possibility of maybe putting a coin slot on the toilet door." After all, mused another Ryanair exec, a toilet tax would be voluntary, since passengers have the option of not using the toilet.
Even though the airlines are in the black again and keep raising their ticket prices (three times this year alone), they still keep jacking up fees... because they can. It's free money they can simply lift out of travelers' wallets. "We're all about finding ways of raising discretionary revenue," gloated the chief of Ryanair. Nearly every airline these days is addicted to fees, and the take is both huge and growing – these add-ons will pluck $36 billion dollars from us customers this year, $4 billion more than last year.
Is there a tipping point at which consumer grumbling about these gouges turns to rebellion? A group called AirFareWatchDog.com thinks so. Noting that airlines are making profits again, it reports that the flying public has had it up to here with fees. Delta, for one, has responded. Not by cutting fees, but by excluding from its public reports the full amount of fee revenue it takes from us.
"Restroom ransom? Airline mulls toilet toll," msnbc.com, 2009.
"World airlines collecting $36 billion in a la carte fees this year, report shows," www.nbcnews.com, October 29, 2012.